Terms of Service

Last updated: 30 January 2026

Welcome to Sufaira. These Terms of Service (“Terms”) govern your access to and use of our website and services. By visiting, browsing, or making a purchase from Sufaira, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. About Sufaira

Sufaira is an Indian fragrance brand offering attars, perfumes, oud, and related fragrance products. All products sold on this website are intended for personal use unless otherwise stated.

2. Eligibility to Use Our Website

By using this website, you confirm that:

You are at least 18 years old, or using the website under the supervision of a parent or legal guardian
The information you provide is accurate and complete
You will not use the website for any unlawful or unauthorized purpose

3. Products & Descriptions

We strive to display product details, descriptions, and pricing as accurately as possible. However:

Product colors or packaging may slightly vary due to lighting, screen settings, or batch differences
Fragrance notes are subjective and may vary from person to person
Sufaira does not guarantee that product descriptions will meet individual expectations

4. Pricing & Payments

All prices listed on the website are in Indian Rupees (INR)
Prices are inclusive of applicable taxes unless stated otherwise
We reserve the right to change prices or discontinue products at any time without prior notice
Payments are processed securely through trusted third-party payment gateways

Sufaira does not store any debit/credit card, UPI, or banking details.

5. Orders & Acceptance

Placing an order does not guarantee acceptance
We reserve the right to cancel or refuse any order due to stock unavailability, pricing errors, or suspected fraud
In case of order cancellation after payment, refunds will be processed as per our Refund & Return Policy

6. Shipping & Delivery

Delivery timelines are estimates and may vary due to location, courier delays, or unforeseen circumstances
Sufaira is not responsible for delays caused by courier partners or external factors beyond our control
Risk of loss passes to the customer once the order is handed over to the shipping partner

7. Returns, Refunds & Exchanges

All returns, refunds, and exchanges are governed strictly by our Refund & Return Policy. By placing an order, you agree to review and accept this policy.

8. Intellectual Property

All content on this website — including logos, brand name, product images, text, graphics, and design — is the property of Sufaira and protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or exploit any content without prior written permission.

9. Limitation of Liability

Sufaira shall not be liable for:

Any indirect, incidental, or consequential damages
Allergic reactions, sensitivities, or misuse of products
Losses arising from incorrect usage or storage of fragrance products

Customers are advised to perform a patch test before use.

10. User Conduct

You agree not to:

Use the website for fraudulent or harmful activities
Attempt to interfere with website security or functionality
Post false, misleading, or defamatory content

Violation of these terms may result in suspension or termination of access.

11. Third-Party Links

Our website may contain links to third-party websites. Sufaira is not responsible for the content, policies, or practices of these websites.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time. Continued use of the website after changes constitutes acceptance of the revised Terms.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of Indian courts.

14. Contact Information

For any questions regarding these Terms of Service, please contact us at:

Email: info@sufaira.com

By using our website, you acknowledge that you have read, understood, and agreed to these Terms of Service.