At Sufaira, quality comes first. Every product is carefully packed and inspected before dispatch. However, if you receive a product that does not meet our standards, we’re here to help.
Eligibility for Returns
We accept return requests within 2 days of delivery only in the following cases:
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Damaged product
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Leakage during transit
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Broken container
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Wrong product delivered
To be eligible for a return:
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The attar must not be used
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The product must be returned in its original packaging
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Proof of issue (images/video) may be required for verification
Non-Returnable Items
The following items are not eligible for return or refund:
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Loose Attars (as they are freshly packed and filled only after an order is placed)
All other collections are eligible for return as per the policy above.
Return Shipping
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If the return is approved due to our error (damage, leakage, wrong item), we will bear the return shipping cost.
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Please do not send products back without prior confirmation.
Refund Process
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Once the returned product is received and inspected, the refund will be initiated.
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Refunds are processed via the original payment method.
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For Cash on Delivery (COD) orders, refunds will be processed via bank transfer.
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Refunds are usually completed within 5–7 business days after approval.
How to Request a Return
To initiate a return, contact us within 2 days of delivery:
📧 Email: info@sufaira.com
📞 Phone / WhatsApp: +91 9103192141
Please include your order number and clear details of the issue